Zaylora Market — Shipping Policy

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on public holidays or weekends will be processed on the next business day.

Delivery Areas and Timeframes

We currently ship within the Kingdom of Saudi Arabia. Estimated delivery times:

• Riyadh: same-day to 2 business days
• Other major cities (Jeddah, Dammam, Makkah, Madinah): 2–5 business days
• Remote areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather, or high order volumes.

Shipping Charges

Shipping charges, including VAT, are calculated at checkout based on your delivery location and are clearly disclosed before you complete your purchase, as required under the KSA E-Commerce Law.

Order Tracking

Once your order ships, you will receive a confirmation with tracking information where available.

Failed or Delayed Deliveries

If a delivery attempt fails, our courier partner will typically attempt redelivery or contact you to arrange a new time. If you believe your order is significantly delayed, please contact us with your order number.

Contact Us

For shipping questions, please contact us through our store's contact page.